Information about us
FlatAway is a reservations website provided by Flat Manager Ltd, a company registered in Bulgaria under UIC BG202684022. Flat Manager is a short-term rental management company, which operates all properties listed on FlatAway.
Using the Platform:
You must be  years or older and capable in your country of residence of entering into a legally binding agreement to use the service our Website offers.
It is your responsibility to ensure the information provided to us is accurate and up to date.
You may be contacted by us to verify your identity and request any additional documentation that we may need for that purpose, in compliance with applicable laws and regulations.
Your relationship with us
You acknowledge that the properties identified in the Listings are not owned, by us, but by third party individuals (“Hosts”) who have each entered into an agreement with us to rent their properties to Guests (you) through the FlatAway Website.
Fees and payments
The Use of the FlatAway website is provided free of charge.
In order to make a Reservation, you will be required to pay a reservation fee to the Host, as detailed in the relevant Listing (the “Reservation Fee”).
Once your reservation is accepted, a confirmation email will be sent with payment instructions. The full payment is expected within 3 business days upon receiving the payment instructions email or at least one day prior to the start of the reservation, whichever event comes sooner.
Cash payments are not accepted under any circumstances.
If a Reservation is extended you will receive additional payment instructions.
If your request to make a reservation is rejected, the Reservation will not be confirmed and you will not be charged any Reservation Fees.
We will act as a payment collection agent for the Host, for the sole purpose of facilitating payment of the Reservation Fee from you to the Host.
In case a confirmation email with payment instructions has been sent and no payment was made, you will be contacted via email to confirm and provide proof of payment. If no response is provided by you in the following 24 hours, your reservation will be automatically canceled without further communication from our side.
All taxes are included in the Reservation fee.
In the rare case where any additional taxes are applicable, you will be notified in the confirmation email for your reservation.
Change of Reservation
You may modify or cancel a Reservation through by contacting us at [email protected].
Any modification or cancellation may be subject to additional terms and conditions as notified to you prior to your confirmation of a request to modify or cancel a Reservation, including the terms and conditions set out in this clause.
Cancelation Policy and Refunds
If you cancel a Reservation, the following amounts of the Reservation Fee will be refunded to you:
If you check out three (3) or more hours after the check-out time, as notified to you on the reservation confirmation, you will be charged for one (1) additional night for late check-out, as notified to you on the reservation confirmation email. This additional fee will be calculated at the same daily rate as your Reservation Fee.
If the Host cancels your Reservation, you will receive a full refund of the Reservation Fee and, at your request, we will assist with relocation options.
FlatAway Users Rights and Obligations
You also agree:
· not to copy any portion of our service;
· not to give, sell or make available any portion of our service to anybody else;
· not to change or attempt to change our service in any way;
· not to look for or access the code of our service that we did not specifically shared for general use.
When using the service, you must not:
Terminating our relationship
You may end your use of our service at any time, for any reason.
If you or we end your use of the Flat Away Service or we restrict the service as described in this section, we may delete or modify any information we hold about you. You will also lose any rights you have to use the service or access our content. We will not offer you compensation for any losses.
The termination of your use of the Flat Away service shall not affect any of your obligations to pay any amounts due to us.
You acknowledge that we are only a representative of the Host and we are not party to any agreement between you and any Host. Accordingly, we will not be liable for any breach of a contract between you and any Host.
We do not assume any liability for any loss or damage suffered by you which is caused by any Host`s action or inaction or any malfunctions, accidents, incidents or events that may occur during your stay at the Host’s property.
We will ensure that the service of FlatAway platform is available during normal business hours.
Unfortunately, due to the nature of the Internet and technology, the service is provided on an “as available“ and “as is“ basis. This means that we are unable to promise that your use of the service will be uninterrupted, without delays, error-free, or meet your expectations and we do not give any commitment relating to the performance or availability of the Service in these Terms of Service and, to the extent we are able to do so, we exclude any commitments that may be implied by law.
In the event of a claim arising out of the provision of the Service, our responsibility to you will never be more than the amount you have paid through the Service in the three (3) months prior to the claim arising and, in the event that you have not made any payments through the Service, our responsibility to you will never be more than [euro100].
In every case, we will never be responsible for any loss or damage that is not reasonably foreseeable.
If you have a dispute with us relating to the service, in the first instance please contact us at [email protected] and attempt to resolve the dispute with us informally. In the unlikely event that we are not able to resolve a dispute informally, we will discuss and agree with you the most effective way of resolving the dispute.
If a dispute arises between you and a Host in connection with a Reservation, then you may refer the dispute to us by contacting us at [email protected] , in which case we will review the dispute and provide reasonable assistance to resolve such dispute informally by acting as a mediator between you and the Host. For the avoidance of doubt, we are under no obligation to resolve any dispute between you and a Host to the satisfaction of both you and the Host, and nothing in this clause shall prevent you (or the Host) from commencing or continuing court proceedings in relation to the dispute.
Service Improvements and Updates
We are constantly updating and improving our service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies and to meet our customers’ needs of use of the Internet and our service.
We may need to update, reset, stop offering and/or supporting a particular part of the service, or feature relating to the service. These changes to the service may affect your past activities on the service and features that you use. Any changes to the Service could involve your service elements being deleted or reset.
You agree that a main characteristic of our service is that changes to the service will take place over time and this is an important basis on which we grant you access to the service. Once we have made changes to the service, your continued use of the service will show that you have accepted any changes to it. You are always free to stop using the Flat Away Website.
We will try, where possible and reasonable, to contact you to let you know about any significant changes to the service.
Changes will usually occur because of new features being added, changes in the law or where we need to clarify our position on something.
Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens we will not give you any notice.
Applicable Documents and Versions
Third Party Rights
Contact, feedback and complaints
We value hearing from our users, and are always interested in learning about ways we can improve the service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.