Reservation Policy


Pricing

All rates shown on our Website are per property, per night (unless otherwise stated). Rates include VAT where VAT is applicable. All amounts stated or referred to on the FlatAway Website are listed in Euro (EUR).

If any additional taxes or fees are expected, you will be notified for them in the confirmation email you receive upon sending a reservation inquiry. Rates are subject to change without notice. However, your rate is guaranteed once you receive a booking confirmation.

 

Payment
Once your reservation is accepted, a confirmation email will be sent to you with payment instructions. The full payment is expected within 3 business days upon receipt of the payment instructions email or at least one day prior to the start of the booking, whichever comes sooner.

If a Reservation is extended, you will receive additional payment instructions.

If your request to make a reservation is rejected, the Reservation will not be confirmed and you will not be charged with any Reservation Fees.

We will act as a payment collection agent for the Host, for the sole purpose of facilitating payment of the Reservation Fee from you to the Host.

In case a confirmation email with payment instructions has been sent and no payment was made in due time, you will be contacted via email to confirm and provide proof of payment. If no response is provided by you in the next 24 hours, your reservation will be automatically canceled without further communication from our side.

 

We accept the following types of payments:
- Online payment with credit or debit card (Visa, Visa Electron, Maestro, Master Card)
- Bank Transfer

 

Cash payments are not accepted under any circumstances.

Reservations
You will receive confirmation email once you have made a reservation on the Flat Away Website with payment instructions and additional clarifications if applicable.

 

Cancelation Policy and Refunds

If you cancel a Reservation, the following amounts of the Reservation Fee will be refunded to you:

    • If you cancel your reservation thirty (30) days or more prior to the first day of your stay, you will receive full refund of the Reservation Fee, with exception of any transaction cost Flat Away have done
    • if you cancel your reservation between thirty (30) days and 2 weeks before the first day  of your stay, you will receive a refund of 50% of the Reservation Fee;
    • if you cancel your reservation fourteen (14) days or less before the first day of your stay, you will not receive any refund of the Reservation Fee;
    • if you cancel your reservation during the period of your stay (for example,  if you want to check out before the agreed check-out date),  you will not receive any refund of the Reservation Fee;

If you check out three (3) or more hours after the check-out time, as notified to you on the reservation confirmation, you will be charged for one (1) additional night for late check-out, as notified to you on the reservation confirmation email. This additional fee will be calculated at the same daily rate as your Reservation Fee.

If the Host cancels your Reservation, you will receive a full refund of the Reservation Fee and, at your request, we will assist with relocation options.

Children
Children under the age of 3 can stay free of charge at our properties, when sharing a bed with at least one paying adult. Portable beds are not offered at any of our properties, however you may request a baby crib which will be provided free of charge. Please note that you are responsible for bringing linen and towels for the baby crib. Baby chairs and other baby amenities are not available.

 

Guests with impaired mobility
Properties where special facilities are possible, will be noted in the description of each listing. For any special requirements, you can use “Direct Inquiry” Field on the Website or you can contact us via email or phone.

 

Pets
A limited number of our properties are pet friendly. This is indicated in the description of each property. If you are travelling with a pet, please make sure to inform us at the time of your reservation inquiry.

Car parking
Properties where car parking is available will be noted in the description field of each listing. However, if parking facilities are not included in the listing, we can suggest external parking facilities in the area. Please note external parking options will not be included in the price. For more information on the parking availability options and pricing, you can contact the Host, send us an email [email protected]  or use the “Direct Inquiry” field on the Flat Away website.

Smoking
Please note that all our properties are nonsmoking. In case guests do smoke in the properties, a fine of €150, will be charged.

 

Arrival and departure
Properties are guaranteed from 3pm on the day of arrival. Rooms must be vacated by 12 noon on the day of departure. Late check-out until 2pm and early check-in from 1pm may be possible, depending on availability, at no additional charge.

 

Complaints or comments
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our properties should be made in the first instance to the Host of the property or via email to [email protected]   at the time of your stay so that we can resolve it immediately.